Returns, Exchange, and Refunds Policy
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Returns
You may return an item within 30 days from the date you received your items. (The date the order was delivered according to its tracking information). If it’s been more than 30 days since you received your items, we unfortunately cannot offer a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are not returnable:

• Gift cards
• Custom or commissioned work
• Special orders

To start your return, please email us with your order number and forward us a copy of your Order Confirmation email.

Exchanges
Exchanges must be requested within 30 days from the date you received your items. (The date the order was delivered according to its tracking information). If it’s been more than 30 days since you received your items, we unfortunately cannot offer an exchange. Please email us at coyotebrushstudios@gmail.com to begin the exchange process process.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are not exchangeable:

• Gift cards
• Custom or commissioned work
• Special orders

To start your exchange, please email us with your order number and forward us a copy of your Order Confirmation email.

Shipping
The customer is responsible for paying for their own shipping costs for returning items, with the exception of damaged or defective items, for which return shipping will be paid by Coyote Brush Studios. Original order shipping costs are non-refundable.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days depending on your credit card company/payment processor.

Sale items
All sale items are final sale and cannot be returned or exchanged.

Gift Orders
If the item you are returning was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return, if approved. Once the returned item is received, we will email your store credit code to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about the return.